Blogs
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Secret of Capacity, percentage of capacity and Queue size in Omni channel along with chat button queue size
Var cap = Percentage of Capacity given in routing configuration * Capacity given at presence configuration; Var actualWorkItemCanBeWorkedByAgent = Capacity given at presence configuration/cap;
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Common Apex Design Patterns
Goal of article is to summarize and keep reminding the theory of apex design patterns here: https://developer.salesforce.com/page/Apex_Design_Patterns. However, we use all of them, but we easily forget what is called what and sometimes to even use it. Here are a list of design patterns, some of which are standard object-oriented patterns in a Force.com context,…