As you are likely aware, users can access Sage CRM by opening a web browser and navigating to the dedicated web application hosted securely on a remote server. Consequently, any changes or updates made to browser versions have the potential to impact the performance of Sage CRM. It’s worth noting that a significant portion of our user base predominantly uses the Chrome browser for their CRM tasks.
Recently, several of our customers who use the Chrome browser to access their Sage CRM web application have faced an concerning problem. To be more specific, Chrome continuously displays an unexpected dialogue box, repeatedly inquiring if they want to exit the site. This issue tends to arise, especially when users attempt to switch between various tabs within the application.
We have thoroughly examined this issue on various systems and across different versions of Sage CRM. Upon conducting an investigation, we have determined that the persistent prompting problem is a result of the recent Chrome update, specifically Version 113.0.5672.64 (Official Build) (64-bit). To rectify this issue, users can choose from one of the following solutions.
If possible, we suggest ensuring that all systems have the Chrome browser updated to its latest version. After completing the update, kindly instruct all users to clear their browser cache before trying to log in to Sage CRM again.
However, it’s worth mentioning that manually updating Chrome on every system can be a time-consuming task, especially if the browser doesn’t update automatically. Additionally, there is a specific situation where users accessing the CRM through an external URL might face the same issue if their Chrome version is not up to date. To address this issue more efficiently, please refer to the alternative Solution 2 provided below.
To resolve this issue, users need to modify the ‘SageLoaderSpinner.js’ file located within the CRM instance. This involves the process of commenting out the ‘e.preventDefault();’ method within the script. Follow the steps below to accomplish this:
- Go to the CRM installation folder: ‘instance name’ \WWWRoot\js\ and create a backup of the ‘Custom’ folder.
- Navigate to ‘CRM instance\WWWRoot\js\custom’ and double-click to open the ‘SageLoaderSpinner.js’ file.
- Comment out the ‘e.preventDefault();’ method and save the file. You can refer to the screenshot below for guidance.
4. After completing the aforementioned steps, please guide all users to clear their browser cache and then log in again to Sage CRM. This will ensure that the modifications are applied smoothly.
Following the implementation of the solutions outlined above, users will no longer experience the intrusive ‘Leave Site?’ prompt, even when using Chrome version 113.0.5672.64 (Official Build) (64-bit).
About Our Company
Greytrix, an internationally renowned and long-standing Sage Development Partner, offers comprehensive solutions for Sage ERP and Sage CRM requirements. With a track record of extensive experience and expertise spanning multiple years, we provide full support for your technical consultations, customized product solutions, data migration, system integration, development of third-party add-ons, and implementation expertise.
Greytrix offers unique integration solutions tailored for Sage CRM, seamlessly connecting it with various Sage ERPs, including Sage X3, Sage Intacct, Sage 100, Sage 500, and Sage 300. We also provide top-notch customization and development services for Sage ERP and Sage CRM, catering to Business Partners, End Users, and Sage PSG on a global scale. Greytrix specializes in migrating Sage CRM from Salesforce, ACT!, SalesLogix, Goldmine, Sugar CRM, and Maximizer.
Our Sage CRM Product Suite comprises add-ons such as Greytrix Business Manager, Sage CRM Project Manager, Sage CRM Resource Planner, Sage CRM Contract Manager, Sage CRM Event Manager, Sage CRM Budget Planner, Gmail Integration, Sage CRM Mobile Service Signature, and Sage CRM CTI Framework.
As a recognized Sage Champion Partner, we are listed on Sage Marketplace for GUMU™ Sage X3 – Sage CRM integration and Sage CRM – Sage Intacct integration, listed on Sage Intacct Marketplace. Greytrix’s GUMU™ Cloud framework serves as the foundation for real-time cloud integrations, enabling the seamless execution of application programs with a single click.
For more details about our integration solutions, please don’t hesitate to reach out to us at email@example.com. We are eager to assist you.
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