Blogs
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Case New Page in community: Detect Replay – Spam Protection using Google captcha
It’s very easy to find out endpoint and payload that create Case when you click “Submit” (or any button that create Case) – After that a CURL request can be made and thousands of Cases can be created in a few minutes. There is no out of the box way in Salesforce but we can prevent…
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Compare two profiles in Salesforce: Possible Options
Heroku Comparator App There is a very good Heroku app for the same: https://perm-comparator.herokuapp.com/ PROS: Very easy to compare multiple profiles and produce a comparison table. CONS: Runs on Heroku server – Security concern. Also, do not give next level drill down like FLS check, apex classes AppExchange Packages Bulk Object Field Creator: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000000qDqqEAE Profile…
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Secret of Capacity, percentage of capacity and Queue size in Omni channel along with chat button queue size
Var cap = Percentage of Capacity given in routing configuration * Capacity given at presence configuration; Var actualWorkItemCanBeWorkedByAgent = Capacity given at presence configuration/cap;