Auto-response rules and workflow email alerts offer comparable functionalities. The following table outlines distinctions between workflow alerts and auto-response rules to help you make an informed choice regarding which process to employ.
Auto-response rules are available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer EditionsWorkflows are available in: Enterprise, Performance, Unlimited, and Developer Editions
TYPE OF PROCESS
DESIGNED FOR
RUNS WHEN
SENDS EMAIL TO
NUMBER OF EMAILS SENT
Workflow email alerts
Notifications to interested parties.
A case or lead is created or edited.
Anyone you choose.
Sends one email per email alert. Each workflow rule can have up to:10 email alerts as immediate actions10 email alerts per time trigger as time-dependent actions10 time triggers
Auto-response rules
Initial response to the contact who created a case or the person who submitted the lead on the web.
A case or lead is created.
Contact on a case or the person who submitted the lead on the web.
Sends an email based on the first rule entry criteria that the rule matches in a sequence of rule entries.
