Why Are Your Salesforce Report/Dashboard Emails Not Arriving? | 2026

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If you’ve set up scheduled emails for Salesforce Reports or Dashboards but recipients aren’t getting them, the most common reason is an unverified email address or a missing DKIM key. Here’s how to fix it, step by step.

Step 1 — Check the Sending User’s Email

Go to Setup → Users and look at the user who owns the subscription. If their email shows a “Verify” button next to it, that email hasn’t been verified yet. Click it and complete the verification before anything else.

Step 2 — Check the Reply-To Email Address

The same user may also have a separate Reply-To address configured. Go check that too. If it shows “Verify”, it also needs to be confirmed — unverified reply-to addresses can silently block subscription emails.

Step 3 — Set Up a DKIM Key (If You Don’t Have One)

A DKIM key is basically a digital signature that proves your Salesforce emails are legitimate. If your org doesn’t have one set up yet, Salesforce may be blocking outgoing subscription emails as a security measure.

Go to Setup → DKIM Keys and create one. Follow Salesforce’s recommended best practices when configuring it.

Step 4 — Check the Org-Wide Email for Report/Dashboard Subscriptions

Some orgs use a single shared “org-wide” email address for all report and dashboard subscription emails. To check:

Go to Setup → Reports and Dashboards Settings and look for “Org Wide Email Address for Report/Dashboard Subscription.”

If one is configured there, that email address must also be verified — otherwise subscriptions sent from it will fail silently.

After All Steps Are Done

Once everything above is verified:

  1. Unsubscribe from the affected report or dashboard
  2. Re-subscribe to it fresh
  3. Monitor whether the emails start arriving

If the problem still persists after all this, raise a new support case with Salesforce Support.

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