Execution of Trigger and Workflow – A practical Analysis

Target Record: A Case record with Status =”New” in Database. There is trigger which updates the value of Status =”Working” in before update event. There is workflow too which updates to Status to “Escalated”. So, we are going to analyze how system behaves in these scenarios: Lets play as below: P.S: In all events, old …

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Push notification in Lightning Service Console

There is a very powerful feature in classic console that whenever any changes happens at any record by other users, you can know it in list view and case detail page as well: https://trailhead.salesforce.com/en/content/learn/modules/service_console_customize/service_console_customize_push But unfortunately, Salesforce does not provide this feature in lightning service console yet — a real pain for support agent. Here is an idea …

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