INTRODUCTION Sometime, we setup an entitlement process with milestones (no-reoccurrence type) & entitlement, and assigned the entitlement to a case. The process may work as expected, but sometimes you may some kind of issues like once a milestone is complete it disappears from the Case Milestones related list. POSSIBLE REASONS
There is a very powerful feature in classic console that whenever any changes happens at any record by other users, you can know it in list view and case detail page as well: https://trailhead.salesforce.com/en/content/learn/modules/service_console_customize/service_console_customize_push But unfortunately, Salesforce does not provide this feature in lightning service console yet — a real pain for support agent. Here is an idea …
Sometimes we get such a scenario, we may need to create CaseMilestones– especially when you are doing data migration from Salesforce-to-Salesforce; but Salesforce does not allow to create CaseMilestone through custom means. But we can follow the below steps to insert it in new org same as we have in current org (assuming that you …
