INTRODUCTION Sometime, we setup an entitlement process with milestones (no-reoccurrence type) & entitlement, and assigned the entitlement to a case. The process may work as expected, but sometimes you may some kind of issues like once a milestone is complete it disappears from the Case Milestones related list. POSSIBLE REASONS
Actual Object name to access from API is SlaProcess and in UI it is EntitlementProcess Ideally Account will linked with Entitlement and Entitlement is linked with SlaProcess (aka EntitlementProcess). So your query to get AccountId based on Entitlement and SlaProcess will be:
DESCRIPTION If you have enabled Contact Support page in community but when guest user tries to access it throws error or redirect to login experience. CHECKLIST There are following things we need to verify in order to make it working.
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