Freemium Einstein Features Included with Your Salesforce Edition For Service Cloud

Service Cloud EinsteinEinstein BotsUnlimited25 Einstein Bots conversations per user/per month
Einstein Case ClassificationEnterprise, Performance, and Unlimited EditionsBuild one predictive model to recommend field values, in real-time, to your agents at no additional charge
Einstein Article RecommendationsEnterprise, Performance, and Unlimited EditionsUnlimited for agent users
Einstein Next Best ActionEssentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions5,000 Next Best Action strategy requests per month at no charge