| Service Cloud Einstein | Einstein Bots | Unlimited | 25 Einstein Bots conversations per user/per month |
| Einstein Case Classification | Enterprise, Performance, and Unlimited Editions | Build one predictive model to recommend field values, in real-time, to your agents at no additional charge |
| Einstein Article Recommendations | Enterprise, Performance, and Unlimited Editions | Unlimited for agent users |
| Einstein Next Best Action | Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions | 5,000 Next Best Action strategy requests per month at no charge |
