Freemium Einstein Features Included with Your Salesforce Edition For Service Cloud

Service Cloud Einstein Einstein Bots Unlimited 25 Einstein Bots conversations per user/per month Einstein Case Classification Enterprise, Performance, and Unlimited Editions Build one predictive model to recommend field values, in real-time, to your agents at no additional charge Einstein Article Recommendations Enterprise, Performance, and Unlimited Editions Unlimited for agent users Einstein Next Best Action Essentials, …

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