Zendesk is good tool for support but still we have to move to Salesforce for reasons – like level of customization, tightly coupled with Sales and Marketing, good for enterprise org and so many other reasons. But while migration, you… Read More »Zendesk to Salesforce Service Cloud Migration
There is a very powerful feature in classic console that whenever any changes happens at any record by other users, you can know it in list view and case detail page as well: https://trailhead.salesforce.com/en/content/learn/modules/service_console_customize/service_console_customize_push But unfortunately, Salesforce does not provide this… Read More »Push notification in Lightning Service Console
PROBLEM STATEMENT SOLUTION Below given solution is use to Apex script to query Knowledge and make change and then publish in mass. This peice of code further can be used anywhere in Anonymous Window (Developer Console –> Debug –> Open… Read More »Knowlegebase Mass Publishing