Why Email publisher action is not visible on Case though it is added to the page layout?
1. Ensure “Enable Case Feed Actions and Feed Items” is enabled under support settings. To modify Support settings : Go | Setup | Customize | Cases | Support Settings. 2. If you do not find the setting “Enable Case Feed Actions and Feed Items” under support settings, make sure “Feed Tracking” is enabled for case object. To …
Why Email publisher action is not visible on Case though it is added to the page layout? Read More »